Roam Launches Kenya’s First Ride-In, Ride-Out Service Center to Serve 3,500 Motorcycles Monthly

• Roam has launched Kenya’s first “ride-in, ride-out” service center in Nairobi to support electric motorcycle riders with fast, reliable after-sales services, powered by fully digital systems and vehicle tracking.
• The facility located on Lusaka Road can serve a capacity of up to 3,500 riders monthly and is designed for interoperability, with plans to service all electric motorcycles in the future.
• A “ride-in, ride-out” repair system ensures immediate service, alongside warranty, repairs, sales and charging under one roof.
• Expansion plans are underway, with more of these similar centers set to open across Kenya to support smooth nationwide operations.

Roam, Kenya’s leading electric mobility manufacturer, has opened Kenya’s first “ride-in, ride-out” service center in Nairobi to provide riders with quick, reliable support while keeping them on the road and earning. The  Roam - Nairobi Service Center uses a “first ride in” repair system, where riders will get service as soon as they arrive, and also find the experience of watching their motorcycles being diagnosed and repaired. 

Serving 10 motorcycles at the same time and 150 motorcycles in a day, the facility aims to greatly reduce downtime, which is very important for boda boda riders who depend on daily profits to support their families and servicing loans for their motorcycles. The facility is easy to access and offers full support, including warranty, repairs, sales, and charging stations. 

The Roam - Nairobi Service Center will first serve Roam Air riders for now, but it is a part of Roam’s bigger long-term plan for interoperability, where all electric motorcycles in Kenya, no matter the brand, will be able to get services and charging under one roof. This is also the first step in Roam’s plan to open after-sales shops in different towns and cities across Kenya. Roam aims to create a nationwide network to ensure riders everywhere have smooth and reliable operations. 

With this new facility, Roam is showing its commitment not just to selling electric motorcycles, but also to building the full support system that will power the future of clean, reliable transport in Kenya.

Habib Lukaya, Roam’s Country Manager - Kenya, said: “This shop is built for riders. Every hour a rider spends off the road is income lost. By giving fast and reliable service, we are helping them save more money every day while also preparing for a future where all electric motorcycles can use the same charging and service network.”

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